Privacy Policy

Manchester Plumbing & Property Services
Website: https://manchesterplumbingandproperty.co.uk
Last updated: 28 September 2026
Manchester Plumbing & Property Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, complete our contact form, contact us, request a quotation or use our services.
1. Who we are
Manchester Plumbing & Property Services is a plumbing and property services business operating in Stockport, Manchester and surrounding areas.
Business name: Manchester Plumbing & Property Services
Legal/business owner: Callum Cunningham
Business address: Victoria Mill, Houldsworth St, SK5 6AR
Email: mcrplumbingandproperty@gmail.com
Telephone: 07988384412
For data protection purposes, the business responsible for your personal information is Manchester Plumbing & Property Services.
2. Information we collect
When you contact us through our website contact form, we may collect the information you choose to provide, which may include:
•            Name
•            Email address
•            Telephone number
•            Property address or location
•            Details of the plumbing or property service you require
•            Any other information included in your enquiry
We may also collect information when you contact us by telephone, email, WhatsApp or social media, request a quotation, book our services or communicate with us about an existing job.
3. How we use your information
We use your information to:
•            Respond to enquiries submitted through our contact form
•            Contact you regarding your enquiry
•            Provide quotations
•            Arrange appointments
•            Carry out plumbing and property services
•            Communicate with you about work
•            Send invoices and maintain business records
•            Deal with complaints or disputes
•            Meet legal and accounting obligations
•            Request feedback following completed work
We do not sell your personal information to third parties.
4. Contact form
Information submitted through our website contact form is used to respond to your enquiry and, where applicable, provide a quotation or arrange our services.
Please do not submit passwords, payment card details or other sensitive information through the contact form.
Information submitted through the contact form may be processed by our website hosting or email service provider in order for us to receive and respond to your enquiry.
5. Lawful basis
Depending on the circumstances, we process your personal information on the following lawful bases:
Contract: where processing is necessary to provide a quotation or carry out services you have requested.
Legitimate interests: where processing is necessary for the reasonable operation and administration of our business.
Legal obligation: where we are required to retain or disclose information to comply with legal, tax or accounting requirements.
Consent: where we rely on your consent for a particular use of your information.
6. Sharing your information
We may share relevant information with service providers that help us operate the business, including our website hosting provider and email provider.
We may also disclose information where required by law, for example to HMRC, regulators, law enforcement or professional advisers where appropriate.
We only share information where there is a legitimate reason to do so.
7. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Information relating to quotations, jobs, invoices and payments may be retained for longer where required for accounting, tax or legal purposes.
When information is no longer required, it will be securely deleted or disposed of.
8. Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your rights
Under UK data protection law, you may have rights including the right to:
•            Request access to personal information we hold about you
•            Ask us to correct inaccurate information
•            Request deletion of information where applicable
•            Ask us to restrict certain processing
•            Object to certain processing
•            Request transfer of certain information where applicable
•            Withdraw consent where processing is based on consent
To exercise your rights, contact us using the details above.
10. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate. If we use analytics, advertising or other non-essential cookies, we will provide appropriate information and consent mechanisms where required.
You can also manage cookies through your browser settings.
11. Third-party websites
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.
12. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk/
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.
Last updated: 28 September 2026